Impact & Expertise


Insurance Publications

  • Article
  • October, 2015
  • To Guarantee or Not to Guarantee: Life Insurers in Germany Face an Existential Question
  • Christopher Freese, Bartlomiej Maciaga, Liselotte Maichel, Miguel Ortiz
  • Traditional products are here to stay, so insurers need to improve profitability by trimming guarantees and radically reducing costs.
  • Read more on bcg.perspectives
  • Report
  • September, 2015
  • The Practice Variation Opportunity For Health Care Payers: Addressing Unwarranted Differences in Treatment Decisions
  • Jan Willem Kuenen, John Luijs, Benjamin Grosch, Jon Kaplan, James Kent, Marcel Thom, Pieter de Bey, Stefan Larsson
  • Depending on where a patient lives and the doctor he or she sees, there can be more than a fivefold variation in treatment decisions regarding hospitalization, surgery, and other treatments with potential adverse affects. Payers—both public and private —are extremely well positioned to help reduce this unwarranted practice variation.
  • Read more on bcg.perspectives
  • Focus
  • September, 2015
  • What Really Shapes Customer Experience
  • Dag Fredrik Bjørnland, Cyrus Ditzel, Pedro Esquivias, Jody Visser, Steve Knox, Victor Sánchez-Rodríguez
  • Four things get people talking about a brand: value for money, customer service, product satisfaction, and emotional connection. Word-of-mouth recommendations offer a critical way to measure and improve a company’s performance on each dimension—and ultimately to boost growth.
  • Read more on bcg.perspectives

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