Impact & Expertise


Insurance Publications

  • Report
  • September, 2015
  • The Practice Variation Opportunity For Health Care Payers: Addressing Unwarranted Differences in Treatment Decisions
  • Jan Willem Kuenen, John Luijs, Benjamin Grosch, Jon Kaplan, James Kent, Marcel Thom, Pieter de Bey, Stefan Larsson
  • Depending on where a patient lives and the doctor he or she sees, there can be more than a fivefold variation in treatment decisions regarding hospitalization, surgery, and other treatments with potential adverse affects. Payers—both public and private —are extremely well positioned to help reduce this unwarranted practice variation.
  • Read more on bcg.perspectives
  • Focus
  • September, 2015
  • What Really Shapes Customer Experience
  • Dag Fredrik Bjørnland, Cyrus Ditzel, Pedro Esquivias, Jody Visser, Steve Knox, Victor Sánchez-Rodríguez
  • Four things get people talking about a brand: value for money, customer service, product satisfaction, and emotional connection. Word-of-mouth recommendations offer a critical way to measure and improve a company’s performance on each dimension—and ultimately to boost growth.
  • Read more on bcg.perspectives
  • Article
  • July, 2015
  • The Promise of Payer Consolidation for U.S. Health Care
  • Jon Kaplan, Peter Lawyer, Ozgur Adigozel, Michael Duffy, Daniel Gorlin
  • Potential national-payer combinations are generating plenty of buzz, but a broader question has gone largely unaddressed. How will consolidation affect the US health care system? The answer depends less on who buys whom than on what any newly consolidated player actually does with its newfound scale and market power.
  • Read more on bcg.perspectives

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